Global Director, Shopify & eCommerce Platform Alliances

The Global Director, Shopify & eCommerce Platform Alliances will drive Insider One’s growth through supporting formation and management of mutually beneficial Go-To-Market plans with Shopify, a strategic partner of Insider One globally. You will work cross-functionally across product, marketing, sales and customer success teams, to help in the execution of go-to-market strategies and programs to drive pipeline and revenue growth through and with Shopify.

Responsibilities

Co-own the joint global business plan (including Sales & Marketing plans) with your Shopify counterpart; Collaborate on GTM planning and track progress to plan; Collaborate with the Insider One Product & Shopify tech partnership team to lead joint roadmap development and scoping, and track progress to plan; Align with Shopify and execute on sales enablement and account mapping initiatives; Be accountable for updating the app listing and partner directory to highlight Insider One with brands; Stay up to date on required migrations/APIs; Collaborate with the Insider One Product & Shopify tech partnership teams to investigate opportunities to improve integration or build new products for joint customers; Manage partner program certification questionnaires by collaborating with (and seeking input from) relevant teams (e.g., security, product, sales, solution consulting, etc.); Collaborate with Insider One regional partnership and sales teams to drive strategic growth initiatives with Shopify globally; Collaborate with Insider One Regional Field Marketers to engage with Shopify to plan joint activation at key industry events and trade shows (including, but not limited to, NRF, Shoptalk, etc.); Collaborate with the Insider One marketing team and the partner to plan and execute co-marketing activities with Shopify; Generate leads and track your pipeline and revenue generated through and with Shopify globally; Leverage Shopify to increase Insider One’s brand awareness globally; Ensure all the adjacent organizations within Insider One (Product, Sales, Marketing, Solution Consulting, and Customer Success teams) are continually kept informed of progress to plan; Work with Insider One global offices to continually improve their partnership practice, grow their portfolio of partners, create go-to-market plans, drive expansion opportunities, and manage and grow the partnership

Requirements

BS/BA degree required; 10+ years of experience in eCommerce and/or Customer Engagement platforms; Deep familiarity with the joint value proposition of Shopify partnering with customer engagement platform providers, particularly targeting merchants for B2C sales motions; High analytical skills and the ability to quickly understand complex issues and develop/apply simplifying frameworks to facilitate broader organizational understanding, decision-making, and action; Deep understanding of solution selling with a joint solution offering from Insider One + Shopify; Ability to establish clear targets with partners and develop plans and objectives to achieve those targets; Output-oriented, with a very strong ability to personally create high-quality, customer-facing content including presentations and datasheets; Excellent project management skills; able to effectively manage multiple ongoing projects to meet deadlines; Experience with the B2B SaaS (Software as a Service) business model

Nice to have

Familiarity with Shopify’s customer success processes targeted to increase GMV for merchants is a significant plus; Experience in the marketing technology space preferred but not required

Benefits

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together; Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills; Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build; Help build the team you want to work with and enjoy rewarding referral bonuses; Opportunities to give back to your community through volunteering and purpose-driven social impact projects; From global retreats to team-building activities, expect year-round events that turn into lifelong memories