Global Partner Manager – Deloitte, Autonomous Workforce

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.

Responsibilities

Global Partner Manager; Role Summary; The GPM partners directly with the partner's practice area leaders to bring the ServiceNow value proposition into new solutions for the market, engaging Technical Partner Advisors (TPAs) to co-innovate solutions.; Working alongside Geo Partner Managers, the GPM ensures all geo-based teams are aligned and actively driving the joint geo strategy forward.; What you get to do in this role:; Strategy; Lead the global go-to-market alignment and co-innovation initiatives for a specific Functional Area; Own and execute the Global Functional Area partner account plan; Drive cross-geo alignment to ensure a consistent global partner experience across all partner routes to market; Develop and maintain Partner Executive relationship(s) to align strategies, offerings, priorities, and own peer-to-peer relationships with NOW counterparts; Advise partners on market, geographic, and route-to-market expansion, BU GTM, Product Roadmap; Governance & Reporting; Align with the Global Governance Framework; Facilitate QBRs for priority countries & milestone tracking; Own revenue success measures: Sourced NNACV, Sell-Through NNACV; Influence Partner Program KPI tracking and success measures: Certifications, PLAs, etc.; GTM Execution; Coordinate joint go-to-market motions across product launches, industry plays, and competitive displacement campaigns; ensure consistent messaging globally; Drive Autonomous Workforce product/solution education and enablement to increase practice and business growth; Lead joint demand generation strategy with partner marketing teams; orchestrate global campaigns, executive events that drive pipeline; Drive in-market execution playbooks with partner & NOW stakeholders to accelerate adoption across all regions & support field sales activation; Collaborate with Partner Technical Advisors to assess product expansion, route-to-market opportunities, and co-innovation of new technical offerings; Operations (sales & partner); Drive operational consistency across Regional Partner Manager teams by developing and maintaining playbooks, templates, toolkits, and repeatable processes; Support Regional Partner Sales with field sales to support partner-led customer pursuits, pipeline development, and deal progression

Requirements

To be successful in this role you will have:; Demonstrable track record of achieving and exceeding targets by managing a small number of large accounts or alliance partners, ideally with a next-generation AI/SaaS company; Established relationships with major SIs, ISVs, Managed Service Providers, and Value-Added Resellers, with experience in leading software, Cloud, and SaaS organizations; Strong understanding of partner-led and co-sell sales motions; Ability to influence and operate in a matrixed organization; Executive communication and relationship management skills; Comfort operating in ambiguity with a bias toward action; Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights; Why This Role Matters