Global Services Solutions Expert

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. This role reports directly to the Head of Global Services and is based in New York City.

Responsibilities

Join Enterprise and Strategic prospect conversations to set realistic expectations on delivery, implementation timelines, resourcing, and success factors, extending into select mid-market deals as capacity allows; Address services-related questions and objections directly, alongside the commercial team; Keep what’s promised pre-sale consistent with what Global Services delivers post-signature; Assist in drafting technical portions of RFPs during ramp-up: security and compliance questionnaires (SOC 2, ISO 27001, GDPR), product and architecture Q&A, and implementation and support detail; Partner with AI Enablement, Solutions Engineering, Product Operations, and Quality & Training to build an automated RFP response process with human review, targeting 90% of response content automated within 6 months of start; Transition from hands-on drafting to owning and maintaining that system as it matures, handling edge cases and quality oversight directly; Build enough fluency in our partner ecosystem to credibly represent partner capabilities to prospects; Maintain partner-capability content and enablement materials for the sales and services teams; Flag deals to the partnerships org early when their involvement will be needed

Requirements

Services delivery fluency: deep implementation or project delivery experience, with the credibility to speak about services execution from the inside; Commercial presence: comfortable setting expectations and representing organizational capability to external, prospect-facing audiences; Proposal writing experience: confident drafting complex RFPs, working directly with product and post-sales teams to get it done; Roughly 5–7 years of relevant experience, combining implementation or services delivery with customer-facing or pre-sales work; Comfortable moving between hands-on execution and building the process that replaces it — you want to build a system, not just staff one

Nice to have

Time in or alongside a Growth or Revenue org in a B2B SaaS environment

Benefits

Global collaboration; Direct executive visibility; Build, don’t maintain; Competitive package; In-person environment with company-provided lunch daily; Medical, Dental & Vision; Multiple medical plan options through Aetna and Kaiser Permanente; HSA or Healthcare FSA; Dental plans via MetLife; Vision plans via Vision Care; Generous parental leave; Free access to Maven Clinic; Dependent Care FSA; Free One Medical membership for employees and dependents; Pre-tax commuter benefits; Life Insurance + STD/LTD; 401(K) with generous company match; Unlimited PTO; Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more