Grooming Salon Leader

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their pets.

Responsibilities

Manage day-to-day operations of the Groom Shop, including scheduling, safety checklists, and salon audits; Ensure grooming SOPs and salon audit compliance and cleanliness standards; Place monthly supply orders with approval of SM staying within monthly salon budget; Assist in hiring and onboarding new Groomers and Groom Technicians; Communicate daily/weekly communication to salon team and Store Manager including sales performance; Schedule weekly meetings with SM to discuss staffing, schedules, prior week's plan and forecast business review; Drive salon growth by calling existing/new customers, scheduling appointments, follow-up calls, attending community events, holding in-store events, working with rescue groups; Lead salon team by driving professional development, coaching for improvement, and reviewing performance metrics; Provide professional grooming services for dogs; Ensure safety and well-being of animals; Sanitize and maintain grooming tools and equipment; Maintain records of pet clients; Operate computer as needed; Enforce and follow all salon policies and procedures

Requirements

Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer; Must be comfortable working with dogs and cats; Ability to demonstrate patience and compassion for animals; Must provide own tools (clippers, blades, shears) or be willing to purchase required tools; High school diploma or equivalent required; Associates must be able to read, write and count accurately

Nice to have

Supervisory experience preferred; Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products; Communicate effectively with Associates and customers; Display compassion with animals; Exhibit attention to detail; Read, write and count accurately to complete all documentation; Problem solving skills; Basic computer skills; Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict

Benefits

Medical, dental, and vision coverage; Company-paid life and disability insurance; Paid parental leave; Tuition reimbursement; Family planning resources such as adoption and surrogacy assistance