GTM Operations Manager

You'll join the GTM Operations team sitting at the intersection of GTM strategy and technical execution — identifying problems across the revenue funnel and building the solutions to fix them. This isn't a Salesforce admin role or a reporting function; it's an end-to-end builder role, embedded closely with Sales and Customer Success, translating what's breaking in the business into AI-first tools and automations that actually ship. The GTM org is growing fast, and this role exists to make sure the operational infrastructure grows with it. Three reasons to want this: direct ownership over problems that connect to real revenue outcomes, more scope and fewer layers than you'd find anywhere else at this revenue scale, and the chance to shape what a modern, AI-native GTM Ops function looks like from the ground up.

Responsibilities

Diagnose and prioritize problems across the revenue funnel; Triage daily asks from the sales team while managing longer-term roadmap projects; Build tools using Claude, AI agents, and automation; Contribute features to tools owned by the engineering team; Test automations, resolve technical issues, and iterate based on data; Meet regularly with Sales and CS teams to surface emerging needs; Tie every project to a revenue or net dollar retention goal; Maintain clean, comparable data across the GTM org

Requirements

5–7+ years in GTM Operations, Revenue Operations, or GTM Product/Program Management; Demonstrated systems thinking — you connect tools, teams, and workflows into something that works end-to-end; Actively uses AI tools (including Claude or similar) to build, automate, and solve problems in your current work; Strong data literacy — you can build a spreadsheet, read a dashboard, and tell the story the numbers are telling; A track record of owning projects fully: scoping, prioritizing, shipping, diagnosing, and iterating; Salesforce exposure — you don't need to be an admin, but you've used it and can pick it up fast

Nice to have

Experience at a hyper-growth scale-up; Exposure to consumption-based revenue models — tick-rate dynamics, seasonality, and undefined contract baselines rather than defined SaaS contract terms

Benefits

Variable pay; Hybrid flexibility — We're in NYC's Flatiron District and our team is in 3x a week; Full health coverage — Comprehensive medical, dental, and vision insurance; 401(k) with matching; Unlimited PTO; Parental leave — Paid leave for all parents; Annual offsite