Head of Account Management France

DiliTrust is a global company dedicated to offering an integrated suite of legal and governance products. As Head of Account Management – France, you will lead a team of 8 Account Managers focused on driving upsell and cross-sell initiatives within our existing customer base.

Responsibilities

Define and implement the national account management strategy in alignment with DiliTrust’s global commercial goals; Lead, coach, and develop a high-performing team of 8 Account Managers, fostering a culture of performance and customer-centricity; Establish clear KPIs and guide the team to meet or exceed upsell and cross-sell targets across our product suite; Collaborate closely with Product, Marketing, Customer Success, and Sales to ensure a seamless customer journey and long-term satisfaction; Build strong relationships with key clients to understand their evolving needs and identify new revenue opportunities; Analyze performance metrics, pipeline trends, and client feedback to continuously optimize the team’s approach and results; Champion a data-driven sales culture with structured reporting, forecasting, and pipeline management

Requirements

10+ years of experience in Account Management, or Sales; Proven experience in managing and developing high-performing teams; Strong understanding of B2B client retention, expansion, and solution selling; Fluent in French and English, with excellent communication and negotiation skills; Analytical, strategic thinker with a hands-on leadership style; Comfortable working in a fast-paced, high-growth environment

Nice to have

SaaS environment

Benefits

Friendly, international environment; Remote Policy; CSE day-to-day benefits; Luncheon vouchers; Profitsharing bonuses