Head of Delivery Management

As Head of Delivery you are responsible for Datatonic's growth through successful, high-quality delivery, with a clear focus on measurable value, and strategic alignment. You will oversee a team of Delivery Leads who provide strategic consulting and engagement leadership in order to grow our key accounts. You will own the end-to-end success of delivery across the UKI region from solution design and SoW creation through delivery and business value realisation. You will form part of the UK leadership team, working closely with commercial and technology leaders to ensure successful, profitable growth of the region. The position demands a highly consultative delivery leader with proven experience leading an organisation that can manage successful Data & AI transformations. We are looking for someone with expertise managing complex commercial arrangements, can steer multiple delivery teams, maintain C-suite relationships, and ultimately ensure customer satisfaction and retention. This role retains billability focussed on programme management of our most strategic accounts.

Responsibilities

Serve as the delivery representative on the London Leadership Team and contribute to regional growth strategies and operational improvements; Define large transformation programmes including solutions delivery, design of operating models, and change management; Be overall responsible for the delivery margin and efficiency of SoWs and take ownership of the commercial process in top accounts alongside the Account Manager; Actively look for ways to retain and grow presence in top accounts, including new workstreams and renewals, and take responsibility for revenue performance in those accounts; Build a team of Delivery Leads who provide active client engagement and consulting to build partnerships; Be actively involved in select accounts, spending time with clients as a trusted transformation partner and ensuring value/ROI is tracked and realized; Ensure delivery success is measured through account growth and value measurement, with ROI tracked throughout delivery; Own regional delivery KPIs with a primary focus on maintaining and optimizing Gross Margin; Work with the Delivery Operations team to plan upcoming projects and resources, be responsible for overall team utilization and productivity, and own delivery hiring pipeline and contractor requirements; Manage, coach, and mentor a team of Delivery Leads, ensuring consistent delivery methodologies and professional development; Lead delivery for large-scale accounts, overseeing complex workstreams and high-level stakeholder relationships

Requirements

10+ years of experience in consulting or programme management within a professional services or consulting firm; Proven experience managing a team; Deep understanding of financial modeling for professional services, specifically Gross Margin calculation and utilization tracking; Expertise in Agile and Waterfall methodologies

Nice to have

PMP, Prince2, or advanced Scrum Certification (CSM/PSM II); Experience operating within a Matrix organizational structure; Previous experience in a billable leadership role; Operational Finance: ability to interpret P&L statements and adjust staffing models to protect project margins; Strategic Resourcing: proficiency in capacity planning tools and creative staffing; Negotiation: ability to balance client demands with internal resource constraints during SOW approval; Conflict Resolution: highly skilled in navigating high-stakes client escalations; Technical Literacy: strong grasp of Data & AI and Cloud lifecycles to effectively vet technical SOWs