Information Technology Service Management Head, Business Transformation (Corporate & Investment Banking)

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To direct quality of service for Business Line, Corporate Function IT across Country, shared execution. To provide insights, remediation based on assimilation of complex cross functional, multi-geography information. To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business Service Management capability in Countries. Provide local vendors with strategic direction, periodic 3rd party service reviews.

Responsibilities

Analyse actual versus budgeted volumes and cost drivers ensuring service cost and volume transparency and the identification of opportunities to drive efficiencies and address cost challenges across the portfolio.; Analyse the performance and stability trends of individual services in Country or Group, identifying and making recommendations for incremental improvement by engaging with the execution teams.; Articulate the desired service management expectations across all relevant markets as part of the technology plan and facilitate monitoring for all critical customer facing systems across all markets in the Group.; Assess and communicate service risks and the potential impact of planned production changes across all markets in the Group in order to preserve stability.; Define and drive out the service expectation for the Business Line or Corporate Function as part of the strategic plan and technology toolbox requirement, to achieve the desired and consistent client experience across markets.

Requirements

Degree : Information Studies/Information Technology