Inside Sales/ Customer Service Representative

McCarty Equipment, a SunSource company, is a highly recognized value-added distributer and fabricator of hose. With 17 locations across North America, we provide a wide range of hose, valves, gaskets, fittings and tools. We have the capability to provide support for all your industrial and MRO needs with a vast array of tools, hand tools, fasteners, consumables, and a factory authorized tool repair facility. Check us out! www.mccartyequipment.com. The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.

Responsibilities

Maintain accounts and conduct day to day activities; Resolve conflict and ensure customer satisfaction; Handle heavy phone and internet correspondence with customers and vendors; Source custom, non-standard, value added solutions; Enter all sales orders and purchase orders into the operating system; Set up part numbers and manage contract files; Sell industrial hose, gasket and piping products and maintain customer accounts; Take orders on the phone and over the internet; Enter orders and product quotes into the computer system; Emphasize salable features, quote prices and credit terms and prepare sales orders for orders obtained; Estimate delivery dates based on knowledge of production and delivery schedules and inventory; Prepare reports of business transactions in company database; Work with account managers to keep account activities up to date; Investigate and resolve customer problems with deliveries

Requirements

High school diploma or equivalent; Must possess good working knowledge of engineering principles, solid modeling, welding and fabrication; Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, Solid Works; Knowledge of industrial hose, gasket and piping required

Nice to have

Associates degree or higher