Inside Sales Representative - Instrumentation Product Group

We’re looking for an energetic, self-driven, technically inclined individual to join our Inside Sales team in our North Chesterfield, VA office. In this role, you will be responsible for providing outstanding service to customers and support to the outside sales staff, working primarily with our Instrumentation Product lines, answering telephone calls or responding to customer correspondence regarding technical questions on products or systems, engaging in technical discussions, selecting and specifying products based on customer application and design prerequisites, supplying detailed product quotations, informing customers of order process issues, obtaining purchase order number and/or credit card information, conferring with Accounting to resolve invoicing or credit discrepancies, and attending sales meetings or educational activities.

Responsibilities

Providing outstanding service to customers and support to outside sales staff; Working primarily with Instrumentation Product lines; Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems; Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary; Selecting and specifying products based on customer application and design prerequisites; Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager; Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines; Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information; Obtaining purchase order number and/or credit card information from customer; Conferring with Accounting to research and resolve invoicing or credit discrepancies; Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products

Requirements

Associates Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience

Nice to have

Bachelor's degree; Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, instrumentation, and/or a very strong mechanical aptitude; Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures; Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages; Ability to convert standard measurement to metric; Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21

Benefits

Dynamic and exciting work environment; competitive salaries; incentive programs; comprehensive benefits package