Inside Sales Specialist

Handle inbound customer inquiries and outbound sales calls to generate and qualify leads. Manage and process sales orders, quotations, and pricing requests through SAP. Maintain accurate customer and order data in SAP and CRM systems. Collaborate with field sales, customer service, and logistics teams to ensure smooth sales operations and customer satisfaction. Follow up on leads, nurture opportunities, and close smaller-scale deals. Prepare sales reports and dashboards using SAP and Excel/BI tools. Identify upselling or cross-selling opportunities based on customer needs and account history. Provide product and service information to customers to support their decision-making process. Resolve customer issues and escalate complex matters to the appropriate department. Monitor and maintain sales pipeline in CRM.

Responsibilities

Handle inbound customer inquiries and outbound sales calls to generate and qualify leads; Manage and process sales orders, quotations, and pricing requests through SAP; Maintain accurate customer and order data in SAP and CRM systems; Collaborate with field sales, customer service, and logistics teams to ensure smooth sales operations and customer satisfaction; Follow up on leads, nurture opportunities, and close smaller-scale deals; Prepare sales reports and dashboards using SAP and Excel/BI tools; Identify upselling or cross-selling opportunities based on customer needs and account history; Provide product and service information to customers to support their decision-making process; Resolve customer issues and escalate complex matters to the appropriate department; Monitor and maintain sales pipeline in CRM.

Requirements

Proven experience (0 to 3 years) in an inside sales or sales support role; Strong working knowledge of SAP ERP, Signavio (SD module preferred); Proficiency with CRM systems (e.g., Salesforce, HubSpot, SAP C4C); Excellent communication and interpersonal skills; Ability to multitask, prioritize, and manage time effectively; Strong attention to detail and problem-solving skills.

Nice to have

Experience in [industry, e.g., manufacturing, technology, pharmaceuticals]; Bachelor’s degree in Business, Marketing, or related field; Familiarity with sales performance metrics and KPIs; Intermediate to advanced Excel skills.