Installations Coordinator | Renewable Energy

Smart Energy is one of Australia's leading home electrification and renewable energy retailers. We are looking for an organised and proactive Installations Coordinator to join our team. In this role, you'll be responsible for scheduling 60+ installations per week, ensuring a smooth day-to-day workflow for our installers and customers. You'll be working closely with our technical, logistics, and customer service teams to keep everything running seamlessly.

Responsibilities

Scheduling 60+ installations per week; Ensuring a smooth day-to-day workflow for installers and customers; Working closely with technical, logistics, and customer service teams; Schedule and confirm installer availability nationwide; Reschedule and manage daily/weekly appointment changes; Recruit and onboard electricians and plumbers nationally; Manage inbound calls and texts from customers and contractors; Provide regular confirmations and negotiate rearrangements; Resolve issues quickly and calmly, reassuring both customers and contractors; Keep installations on track by managing expectations and finding solutions

Requirements

Minimum 2+ years’ experience in scheduling, project coordination, or BDM roles; Strong background in customer service; Persuasive and confident communicator with charm; Highly organised and able to juggle multiple priorities; Quick problem-solver with a calm, professional approach; Tech savvy, commercially astute, and a self-starter (Salesforce Experience a bonus)

Nice to have

Salesforce Experience

Benefits

Friday drinks; Young fun team with a work hard-play hard driven mentality; Incredible Annual Christmas Party held in either Byron or Sydney; Progression Pathways