IT Trainer - Public Safety

This is an external facing role designing and delivering IT education and training services to enable customers to gain maximum understanding of Public Safety software products;

As a Trainer, your main responsibilities will include but are not limited to;

This role requires travel - 75% of the time

Essential - experience of

- developing training strategies to meet needs of customers
- delivering training on software packages
- design and construction of training packages
- conducting training needs analysis

Personal skills

- Interpersonal skills that enable you to work with people at all levels, motivate others and change people's attitudes when necessary;
- Written and spoken communication skills that allow you to inform and advise others clearly;
- Problem-solving and negotiation skills;
- Initiative and the ability to offer new ideas;
- Organisational and planning skills to manage your time and to meet deadlines and objectives;
- Good personal presentation as well as presentation skills;
- Personal commitment to improving your own knowledge and skills.
- Must be able to deal with customers even under pressure
- Must have a professional outlook at all times
- patience and confidence;
- self-motivation and the ability to motivate others;
- a willingness to learn.
- A ‘can do’ attitude

Responsibilities

delivering training programmes to clients either in a group classroom setting, or online through Webinars, e-learning or on a one-to-one basis,; conducting training needs analysis; designing course materials and other documents such as handouts, manuals and exercises to suit a wide audience ranging from end users to system administrators; Developing train-the-trainer packages.; preparing the learning environment and resources, including setting up IT equipment,; Organising and marketing courses to meet the needs of learners and demands of business; Supporting projects with any training consultancy required to define training strategies for our customers; supporting and coaching learners using a learning portal or self-learning packages,; evaluating the effectiveness of the training and course outcomes,; liaising with external course providers, employers, clients, examining bodies and software companies, etc.,; taking responsibility for maintenance of hardware and software used for training purposes and recommending repairs and upgrades to management where appropriate,; keeping up to date with relevant systems, software and online training technology,; dealing with administrative records.

Requirements

Must be proficient in the use of Microsoft office (word, powerpoint etc).; Proficient in the use of Google apps (Gmail, Drive, Sheets etc); Knowledge of training methodologies and learning styles; Knowledge of Madcap Flare; Knowledge of Adobe Captivate and Camtasia

Nice to have

Any public safety (police, healthcare) market experience; Experience of developing engaging e-learning content and media; Any LPI or other professional training body recognised qualification

Benefits

Single Private Medical Cover (with the option to select family cover at an additional cost); 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days; 4 x basic salary life assurance cover; A Group Pension Plan with fantastic employer contributions; A selection of tax efficient flexible benefits to suit your individual needs; The role offers a competitive salary.