ITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti

We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market presence. This hybrid role combines new business development with account management. You will be responsible for generating new opportunities, building a strong pipeline, and growing existing client relationships by understanding their challenges and positioning solutions as a critical extension of their IT operations.

Responsibilities

Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement; Identify and engage key decision-makers across IT, Operations, and Service Management; Build, manage, and maintain a qualified sales pipeline; Own the full sales cycle from initial engagement through to close and handover; Develop and expand existing customer relationships, identifying upsell and cross-sell opportunities; Act as a trusted advisor, supporting clients on their ITSM improvement journey; Conduct regular account reviews to ensure long-term success and satisfaction; Collaborate with internal delivery teams to ensure successful project execution and uncover further growth opportunities; Forecast against sales targets and provide regular progress updates; Maintain accurate and up-to-date CRM records; Leverage market and competitor insights to strengthen value proposition; Build strong relationships with senior stakeholders, including C-level executives

Requirements

Proven success in ITSM solution sales; Minimum of 3 years’ B2B sales experience; Strong track record in both new business acquisition and account development; Excellent negotiation, communication, and commercial skills; Confidence engaging with senior stakeholders and decision-makers; Self-motivated, results-driven, and highly accountable; Knowledge of ITSM frameworks such as ITIL or SIAM; Degree educated (business/management preferred) or equivalent experience

Nice to have

Business/management degree preferred

Benefits

Uncapped commission; Double OTE