KidStrong General Manager

KidStrong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lowering member attrition. KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old.

Responsibilities

Understand the center’s key KPIs and financials to make informed and responsible business decisions; Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service; Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.; Daily, weekly, and monthly cleaning and maintenance of the center; Manage center-level employee issues and manage appropriate documentation; Set and communicate coach schedules using appropriate scheduling and communication platforms; Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability; Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool; Responsible for sales, as well as delegating responsibilities to the center staff team; Finalize sales and bookings generated through online self-sign-up flow; Source and attend local events to increase brand awareness; Foster a coaching culture; Assess and document Coaches based on the KidStrong Coach DNA profile and class quality; Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates; Lead coaching candidates through the training process and required evaluations; Manage and support ongoing professional development of staff through LearnUpon; Lead center-level staff meetings; Communicate professionally with co-workers in Slack and Email; Attend weekly leadership meetings; Coach students by delivering an evolving curriculum focusing on Brain, Physical, and Character development; Use the KS Coaches App to record and provide data; Lead monthly center staff meetings; Approximately 3-5 coaching hours per week

Requirements

An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable; Achieve Coach Certification through the HQ Training and Certification team; Complete training through LearnUpon as required by the HQ Training and Certification team; Comfortable speaking to parents/guardians regarding a variety of topics; Previous experience in management is required; Practical work experience with Google and Microsoft platforms; Intermediate knowledge of physiology, exercise techniques, and body mechanics; CPR certified; Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight

Nice to have

Prior experience as a pediatric OT/PT is a plus, but not required; Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required

Benefits

Bonus based on performance; Competitive salary; Dental insurance; Employee discounts; Flexible schedule; Free food & snacks; Free uniforms; Health insurance; Opportunity for advancement; Paid time off; Training & development; Vision insurance