Knowledge Operations Lead

As the Knowledge Operations Lead, you will establish and continuously improve Revenue Enablement's knowledge operations function. You will ensure product, competitive, sales, and learning content is governed, organized, and optimized so sellers can quickly find trusted information through Seismic, Teradata University, and AI-powered knowledge experiences. Success in this role means improving knowledge quality, discoverability, and operational efficiency while enabling scalable AI-driven seller experiences. You will define standards, drive governance, measure content health, and continuously improve how knowledge is managed across the organization.

Responsibilities

Establish and continuously improve Revenue Enablement's knowledge operations function; Ensure product, competitive, sales, and learning content is governed, organized, and optimized so sellers can quickly find trusted information through Seismic, Teradata University, and AI-powered knowledge experiences; Improve knowledge quality, discoverability, and operational efficiency while enabling scalable AI-driven seller experiences; Define standards, drive governance, measure content health, and continuously improve how knowledge is managed across the organization

Requirements

7+ years of experience in knowledge management, content operations, learning operations, sales enablement, or a related discipline; Experience governing enterprise knowledge repositories or learning platforms; Strong understanding of taxonomy, metadata, content lifecycle management, and governance; Experience using analytics to improve knowledge quality and user adoption; Excellent communication and stakeholder management skills

Nice to have

Experience supporting enterprise software, SaaS, cloud, data, or AI organizations is preferred; Familiarity with Seismic, learning management systems, AI-powered knowledge assistants, generative AI, and knowledge retrieval technologies is highly desirable; Experience leading cross-functional initiatives and driving continuous process improvement is a plus

Benefits

People-first culture; Flexible work model; Focus on well-being; Inclusive environment