Lead Solutions Engineer

Taktile empowers financial institutions to transform into truly AI-native organizations. As a Lead Solutions Engineer focused on enterprise pre-sales, you are the technical bridge between our enterprise prospects and our AI-powered decisioning platform. You will partner with the Sales Team to architect AI-driven solutions for the world's most innovative financial institutions. Your mission is to secure the technical win by demonstrating how Taktile leverages Generative AI and advanced ML to solve complex credit, risk, and fraud challenges. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack.

Responsibilities

Act as the technical bridge between enterprise prospects and Taktile's AI-powered decisioning platform; Partner with the Sales Team to architect AI-driven solutions for financial institutions; Secure the technical win by demonstrating how Taktile leverages Generative AI and advanced ML to solve complex credit, risk, and fraud challenges; Act as a trusted advisor to customers; Help scale the impact of the Solutions function by creating reusable collateral, establishing solution patterns, and mentoring others; Discover and translate customer strategic priorities into high impact Agentic AI use cases leveraging Taktile during the sales process; Lead the design and execution of proof-of-value projects combining customer data, ML/AI models, and Taktile's platform to demonstrate strategic ROI; Build technical prototypes and demos leveraging the Taktile platform; Collaborate with partners and customers to design and build solutions in Taktile's Agentic Decisioning Platform; Lead proof-of-value projects and communicate the value opportunity to senior stakeholders up to C-level executives; Work with product management to share competitive intelligence and prospect insights, shaping Taktile's AI product roadmap; Lead discovery for new use cases and implement them on the platform to assess product-solution fit; Provide feedback to product team and share results of discovery with go-to-market functions

Requirements

Passionate about cutting-edge technology and staying up to date on latest AI developments; 3+ years of hands-on experience writing production Python code; Hands-on experience with Python, APIs, and modern AI models in customer-facing environments; Excel at navigating complex Enterprise organizations with stakeholders across different levels of seniority; Curious and customer-centric; Able to plan and manage the technical scope of Proof of Concepts (POCs) and technical evaluations; Humble and have a growth mindset; Collaborative; Proven track record of supporting high-contract-value enterprise deals; Open to a hybrid work model and able to work from NYC office at least three days per week

Nice to have

Experience operating in a technical leadership role—whether by owning strategic accounts, mentoring junior team members, or shaping solution strategy at scale in a high-growth environment; At least 5-7 years of experience working within Enterprise Solution/Sales Engineering in B2B SaaS, or in a senior technical consulting role; Deep expertise with enterprise-level infrastructure and architecture, including extensive understanding of APIs; Experience building, tuning, or deploying ML models (e.g., scikit-learn, XGBoost, PyTorch, TensorFlow) in production settings; Experience with AI use cases in financial services (e.g. fraud detection, credit scoring, underwriting) is a strong plus; Comfortable explaining how a model works to both technical stakeholders such as CTO and domain experts such as Credit Risk Managers; Domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.)

Benefits

Work with colleagues that lift you up, challenge you, celebrate you, and help you grow; Make an impact and meaningfully shape an early-stage company; Experience a truly flat hierarchy and communicate directly with founding team members; Learn from experienced mentors and achieve tremendous personal and professional growth; Get access to a network of leading tech investors and advisors; Receive a top-of-market equity and cash compensation package; Get access to a self-development budget to attend conferences, buy books, or take classes; Use the equipment of your choice including a meaningful home office set-up