Lead - Solutions Engineer (Verticals)

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place! We are seeking a Lead Solution Engineer to join our North America GTM team, specifically supporting our Industry Verticals organization across SLED (State, Local & Education), Higher Education, and Manufacturing. Unlike our general Enterprise business, this role will serve as a dedicated technical and solution partner to sales teams focused on these key industries, helping customers solve the unique operational, technical, and service management challenges within their environments.

Responsibilities

Serve as a dedicated Solution Engineering partner to our SLED, Higher Education, and Manufacturing sales teams, developing a strong understanding of the unique needs, buying environments, and business challenges within these industries; Collaborate with customers to identify and address their most critical business, operational, and technology challenges; Partner with Account Executives throughout the sales cycle, conducting technical and business discovery and helping shape the overall solution strategy for active opportunities; Gather and translate customer requirements into clearly defined business and technical solutions; Build and deliver compelling, customized demonstrations of Freshworks products aligned to industry-specific workflows, use cases, and customer priorities; Articulate the value of Freshworks' ITSM, ITAM, ITOM, ESM, and AI capabilities to both technical and executive audiences; Develop repeatable vertical-specific demonstrations, solution narratives, and best practices that strengthen our go-to-market approach across SLED, Higher Education, and Manufacturing; Partner cross-functionally with Sales, Product, Marketing, Customer Success, and other teams to bring industry insights and customer feedback back into the broader Freshworks organization; Stay current on trends, technology priorities, and evolving customer needs across the industries you support; Evangelize the refreshing user experience and AI-first capabilities offered by the Freshworks platform

Requirements

6-8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience; Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing; Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals; Excellent presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences; Proven ability to work cross-functionally to solve complex business and technical challenges; Strong verbal, written, presentation, and interpersonal communication skills; Demonstrated ability to manage multiple opportunities and priorities within a dynamic sales environment; Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency

Nice to have

Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred; Experience positioning or selling AI-enabled solutions is preferred; A Bachelor's degree is preferred but not required

Benefits

Eligible for variable compensation