Lead Technical Account Manager, Public Sector

About Truv

Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.

About the Job

We are seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.

Success Metrics

- Customer retention and expansion rates.
- Technical implementation success rates.
- Time-to-value for new customers.
- Customer satisfaction and NPS scores.
- Product adoption metrics.
- Technical issue resolution times.
- Customer health scores.
- Revenue growth within accounts.

Responsibilities

Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.; Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.; Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.; Create and deliver training programs for customer teams.; Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.; Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.; Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.; Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Requirements

5-7+ years of experience in servicing state and federal agencies, solutions architecture, or similar customer-facing technical role within B2B SaaS; Proven track record at early-stage startups (50-200 employees); Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture; Ability to build custom demos, RFP process, data/security requirements, compliance and other procurement requirements; Enterprise account management or implementation experience essential; Strong analytical and problem-solving capabilities; Outstanding communication skills with ability to explain technical concepts to various audiences; Bachelor's degree in Computer Science, Engineering, or related field, Masters preferred; Ability to travel up to 30% of work days.

Benefits

Competitive salary and equity package.; Fully Remote.; Health, dental, and vision benefits.; 401(k); Flexible time off.; Work with cutting-edge technology and innovative customers.; Learn from experienced leadership team from top tech companies.; High-impact role with clear growth trajectory.; Opportunity to shape the future of financial data access.