Life Care Specialist

Under general supervision, facilitates underwriting process for life insurance applications submitted by financial advisors/agents. Specialist is responsible for coordinating requirements gathering on behalf of the insurance company, communicating with underwriter and financial advisor/agent as necessary throughout the process. Identifying issues and working to resolve favorably. Specialist works closely with Life Care Associate and other team members to ensure client satisfaction. All assigned job responsibilities and projects will be consistent with department policy guidelines and procedures.

Responsibilities

Provide assistance to financial advisors/agents in completing life insurance applications; Develop and maintain contacts at insurance carriers; Keep abreast of product updates and underwriting guidelines; Update life team on various issues related to underwriting; Work with licensing team on issues related to submitted business; Determine risk class quoted and review medical information submitted with the application; Communicate with insurance company regarding submitted applications; Update agency management system as case moves through underwriting process; Provide status updates via email or phone to financial advisors/agents; Review medical records to ensure all necessary items are received and to determine if quoted risk class still applies; Forward medical records to the carrier to match to client file and reviewed by the underwriter; Work with in-house underwriter to assess whether the risk class is appropriate and when cases are approved "other than as applied for"; Assist financial advisor/agent in managing offers "other than applied for"; Submission of informal applications for preliminary underwriting decision; Review of underwriting decisions and update internal record to reflect final benefit and premium amounts; Back-up assistance for illustrations and second level review of submitted applications; Request updated illustrations for cases issued "other than applied for"; Perform other duties and responsibilities as assigned

Requirements

High School Diploma and a minimum of five (5) years experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service; OR Associates Degree and a minimum of one (1) year experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service; OR any equivalent combination of experience, education, and/or training approved by Human Resources; Advanced knowledge of principles, practices, and procedures of general office concepts; Advanced knowledge of policies that govern personal life insurance operations; Advanced knowledge of process flows and regulations within specific assigned functional area; Advanced skill in communicating detailed information provided by insurance company to financial advisors/agents; Advanced skill in relaying information to insurance carriers; Advanced skill in identifying potential issues related to life insurance underwriting; Advanced skill in operating standard office equipment and required software applications; Ability to organize, manage, and track multiple detailed tasks with frequently changing priorities and deadlines; Ability to communicate effectively, orally and in writing, with internal and external contacts at all levels; Ability to gather relevant information to analyze, research, and resolve business issues; Ability to analyze data to identify discrepancies; Problem solving

Nice to have

Bachelors Degree Preferred; Life, Health and Variable Annuities License is helpful but not required

Benefits

Medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); parental leave