Manager Onboarding (Software)

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

About the opportunity

You’ll join Xplor Education as the Manager Customer Onboarding on a 9 Month Fixed-Term Contract , leading the team that helps new customers get set up on our platforms, learn how to use them, and move through a simple, seamless onboarding journey.

You'll lead the team responsible for end-to-end software onboarding, migrations, and offboarding across Xplor, Discover, QikKids, and MyWaitlist. The role leads the Onboarding Team Lead, Enterprise Onboarding Specialists, Onboarding Specialists and Data Specialists, ensuring the team effectively supports early childhood educators to set up their services optimally on the platform and makes their implementation journey as simple and seamless as possible.

Responsibilities you’ll have are as follows

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home. This is a 9 Month Fixed-term contract role.

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook and thrive working in an ever evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Responsibilities

Lead, coach and develop the team, building an engaged, collaborative and accountable culture that supports individual growth, strong performance and KPI outcomes.; Manage team capacity, priorities and day-to-day onboarding delivery across Xplor Education software products to deliver positive customer outcomes.; Improve onboarding, migration and offboarding processes to increase quality, efficiency and customer adoption.; Partner with Sales, Product, Customer Success and Billing to resolve issues and improve customer handoffs.; Support complex customer onboarding projects by coordinating stakeholders, managing risks and ensuring clear communication throughout the implementation journey.; Use data, customer feedback and team insights to monitor performance, inform decisions and drive continuous improvement.; Contribute to broader business planning and onboarding strategy initiatives that support scalable growth across Xplor Education.

Requirements

Minimum 5 years experience leading and developing customer-facing teams to deliver strong performance, engagement and consistent KPI outcomes.; Strong experience in customer onboarding, implementation or service delivery, ideally within SaaS, software or education technology.; Proven ability to manage team priorities, workload and day-to-day operations in a fast-paced customer environment.; Confident using data, customer feedback and team insights to identify trends, solve problems and improve onboarding quality and efficiency.; Strong stakeholder management and communication skills, with experience resolving issues, aligning priorities and supporting change.

Benefits

Paid Parental Leave benefit programs; #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community; Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program; Unlimited access to Cornerstone Learning, 10% of your time devoted to growing you and your career, and further support to help you grow; Access to free mental health support; Flexible working arrangements