Manager Operations- Primary Care Group (Willowbrook)

The Manager Operations position at Houston Methodist is responsible for clinic management, planning, development, budgeting, and other administrative activities of the assigned department, located at HM Willowbrook - Medical Office Building 1. The role includes managing support staff, supporting provider schedule management, improving patient access, streamlining workflows, tracking metrics, and ensuring financial and budgeting compliance. The position is classified as FLSA Exempt, may require on-call duty during emergencies, and may require travel within and outside the Houston Metropolitan area. Houston Methodist is an Equal Opportunity Employer.

Responsibilities

Manage clinic operations, planning, development, budgeting and administrative activities of the assigned department; Manage support staff; Support the management of provider schedules; Improve patient access; Assist in streamlining support staff workflows; Track metrics for the area of responsibility; Manage daily work activities of department staff; Ensure quality, productivity, functional excellence and efficiency; Contribute to staffing decisions including hiring and terminating employment; Coach and counsel employees on work performance; Assist in developing and implementing policies and procedures; Ensure budget compliance; Implement training, monitoring and operations initiatives for ethical, legal and regulatory compliance

Requirements

Bachelor's degree; Five years in a healthcare/administrative capacity with two years supervisory experience; Sufficient proficiency in speaking, reading, and writing English; Ability to effectively communicate with patients, physicians, family members and co-workers; Ability to work effectively in a fast paced environment; Skilled at managing multiple projects with conflicting priorities; Demonstrates flexibility and adaptability in the workplace; Demonstrates leadership qualities and critical thinking

Nice to have

Master's degree preferred; Experience in clinic management preferred