Manager, Policy & Procedure, Fraud, UK

We're looking for a Policy & Procedure Manager to own and enhance the procedural framework supporting our acquiring and merchant monitoring activities. This role sits at the heart of financial crime risk management. You won't just write documents — you'll review real cases, assess control effectiveness, identify gaps, and advise on how we strengthen our risk mitigation approach. Acquiring experience is essential.

Responsibilities

Draft, maintain and continuously improve policies and procedures across acquiring and merchant monitoring; Ensure documentation clearly reflects regulatory requirements, scheme rules and Tide's risk appetite; Review complex financial crime and acquiring cases to identify themes, weaknesses or inconsistencies; Challenge existing controls and recommend enhancements where risks are not being effectively mitigated; Partner with Fraud, Product and Risk teams to design proportionate controls for new and evolving acquiring risks; Translate risk assessments into practical, operational guidance; Support governance discussions with clear, structured insight on risk exposure and control performance

Requirements

Strong experience in acquiring, merchant risk, card payments or disputes management; Experience within financial crime, fraud or payments risk; Proven ability to write clear, structured policies and procedures; Experience reviewing complex cases and identifying control gaps; Confidence in challenging processes and influencing stakeholders; Strong analytical skills and excellent written communication; Acquiring experience is essential

Benefits

25 days paid annual leave; 3 paid days off for volunteering or L&D activities; Extended maternity and paternity leave covered by the company; Personal L&D budget in the amount of 1000 BGN per year; Additional health & dental insurance; Mental wellbeing platform; Fully covered Multisports card; Food vouchers; Snacks, light food, drinks in the office; WFH equipment allowance; Flexible working from home; Sabbatical Leave; Share options; Working Out of Office policy with ability to work remotely from home or anywhere in the assigned Indian state; 90 days working from a different country or Indian state