Manager, Process Design & Change Management

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. Media Futures Group (MFG) is a bespoke team within WPP that delivers on our commitment to Google for a more strategic, creative and integrated media approach established to drive better business results. This role is within the newly formed Global Applied Transformation function on MFG. The Applied Transformation function is responsible for implementing large-scale, global changes as we partner with Google to radically transform marketing in an AI-fueled, data-driven, rapidly changing environment. Much of the transformation roadmap requires refining existing processes, defining new processes and designing effective change management strategies to drive adoption of processes and tools.

Responsibilities

Lean in to transformation projects and workstreams to document current state processes, help identify areas for improvement, and redesign future state processes; Lead collaboration and coordination across subject-matter experts / practitioners to understand the details of current state and impacts of transformation initiatives; Facilitate change and adoption through design of clear process documentation, enablement materials and audience specific “so what / what’s in it for me” storytelling; Where appropriate, partner with the Talent team to leverage tools and expertise to support change journeys; Challenge the status quo to ensure transformation initiatives are aligned to strategic priorities / objectives and driving meaningful change; Build strong working relationship across the WPP network and MFG team to ensure visibility, clarity, progress and strategic alignment; Work across workstreams, projects and programs to proactively identify areas that require process redesign and change management issues, facilitating collaboration to stay-on track and removal of barriers; Connect the dots as needed across concurrent transformation initiatives to ensure changes aren’t in conflict with each other

Requirements

Process Design / Change Management; Proven experience as a sr business analyst or sr. associate at a consulting / management consulting organization focused on transformation programs; Firm understanding of process documentation and improvement; Ability to visualize a process before thoroughly documenting it; Ability to adapt level of details based on audience; Ability to anticipate issues or impacts of proposed changes; Mastery of process mapping tools (Lucidchart, Miro, etc); Ability to improvise using presentations or spreadsheet shapes; Strong analytical and problem solving skills; Ability to anticipate and identify hidden problems; Comfortable challenging others and looking beyond the obvious; Understands the balance of progress vs. perfection; Firm understanding of change management standards and approaches (ADKAR, Golden Circle, Kotter, 7S, etc); Ability to create change strategy, identify audiences and personas, create / curate required artifacts, drive and track adoption / impact; Comfortable having challenging conversations with key stakeholders (internal and external); Excellent written / verbal communication and storytelling skills including ability to tailor messages based on audience; Adept at conflict resolution and driving through conflicting priorities across diverse stakeholder groups; Fosters an environment of inclusive collaboration; Lifelong learner / innovator / early adopter mindset; Adept at learning new technologies; Proactive problem identifier and solver; Embraces the opportunity to identify ways to leverage AI, automation and technology solutions to improve processes, drive efficiency and quality; Develops a deep understanding of Google’s business; Comfortable with ambiguity, actively creating clarity, and breaking down complex problems into simple solutions

Benefits

Competitive medical insurance; Group retirement plans; Vision insurance; Dental insurance; Significant paid time off; Preferential partner discounts; Employee mental health awareness days; Employee resource groups; Frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events