Meetings & Events Assistant Manager

Radisson Blu Mosi-Oa-Tunya Livingstone Resort is a subsidiary of Radisson Hotel Group which is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Are you passionate and driven enough to pack our events diary? We’ve got first class meeting space, your challenge is to fill it. If you say Yes I Can! we’re looking for first class people just like you!

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.

We are currently seeking a Meeting & Events Assistant Manager to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Meetings and Events Assistant Manager, you bring an exceptional level of ambition, a results-driven mindset, and a genuine passion for crafting extraordinary experiences for our clients. Your expertise and dedication will play a pivotal role in elevating our Meetings and Events Team to new heights.

Responsibilities

Manages the Meetings & Events team members and supports the Meetings and Events Manager and the Head of Department in implementing training plans, coaching, and mentoring team members.; Maximizes revenue and guest satisfaction by receiving Meetings & Events enquiries and related room reservations.; Assist in the smooth operation of the Meetings & Events department, ensuring exceptional service delivery for all meetings, conferences, banquets, and special events.; Support the Meeting & Events Manager in planning, organising, and executing events from enquiry through to completion.; Coordinate with clients, internal teams (F&B, Front Office, Housekeeping, Technical Services) and external partners to deliver seamless event experiences.; Prepare event specifications, proposals, function sheets, and contracts in line with organisational standards.; Oversee setup, breakdown, and on-site coordination of events to ensure quality and timeliness.; Monitor event budgets and assist in cost control and inventory management.; Respond promptly to guest enquiries and resolve issues with a guest-centric approach.; Train, mentor, and support the Meetings & Events team to deliver consistent service excellence.; Ensure compliance with all relevant health, safety, and operational procedures.; Upholds a high level of regular, frequent, accurate and timely communication to all related departments regarding the Meetings & Events function within the hotel.; Supports the Sales teams in generating leads and referring business by analyzing current business, denied business, and identifying potential new business through the office.; Delivers a pro- active sales culture within the Office to ensure all budgeted revenues are achieved.; Follows-up with guests to determine satisfaction, measures result and supports strategies to improve the quality of the guest experience.

Requirements

Grade 12 School Certificate; Bachelor’s degree or equivalent in Hospitality Management, Event Management, Business Administration, Tourism, or a related field (preferred).; Relevant diploma or professional certifications in event planning, hospitality, or customer service are an advantage.; 2 - 4 years experience in all Meeting & Events procedures to be a resource when needed.; A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management.; Commercially aware.; Supervisory or team-leading experience is desirable.; Driven and ambitious to inspire the team to consistently deliver and exceed service standard.; Clear thinker with excellent communication abilities and attention to detail