Merchandise Associate

Serve as a key part of the game-day team at PNC Field by providing a fast, friendly, and accurate point-of-sale service for fans purchasing merchandise during RailRiders events. This role focuses on efficiently processing transactions, handling cash and electronic payments, maintaining a balanced register, and delivering excellent guest service in a lively, high-volume sports environment.

Responsibilities

Greet customers in a friendly, energetic, and professional manner; Process high-volume transactions quickly and accurately using POS systems; Present merchandise to increase sale with add on items; Issue receipts, refunds, exchanges, or credits as needed; Keep current on promotions and sales in store; Provide guests with information about merchandise, promotions, or venue policies; Maintain cleanliness and organization of cashier stations and surrounding areas; Handle guest concerns or complaints promptly and professionally; Assist with restocking, hanging, tagging, and general store upkeep; Maintain store cleanliness, organization, and visual standards; Support store lead and management with daily operational tasks; Ensure compliance with stadium policies and guest safety regulations; Work properly with team members and supervisors; Follow company policies and procedures regarding sales, returns, and security

Requirements

Strong customer service orientation with a cheerful outlook; Excellent verbal and interpersonal communication skills; Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations; Strong attention to detail and ability to anticipate guest needs; Ability to work independently and exercise sound judgment; Flexibility to adjust to last-minute changes and operational needs; Proficiency with computers and tablets; ability to learn new systems quickly; Strong teamwork and collaboration skills; Ability to stand for long periods and work in loud, crowded environments; Ability to lift up to 25lbs; Willingness to work nights, weekends, holidays, and special events; Ability to work efficiently under pressure and meet time-sensitive demands

Nice to have

Previous customer service or guest services experience preferred; Experience in live entertainment, sports, or hospitality settings is an asset; Retail experience preferred; Bilingual skills (Spanish/English) are a plus but not required