Messaging Operations Manager

We are looking for a dynamic and experienced individual to join Insider One and support our Revenue Operations team as a Messaging Operations Manager, specifically focusing on our messaging and WhatsApp products. In this role, you will play a crucial part in driving profits, optimizing deal execution, and managing vendor negotiations.

Responsibilities

Lead pricing checks and negotiate special pricing with SMS and WhatsApp vendors; Secure competitive pricing from vendors, ensuring profitability and operational efficiency; Work closely with the sales team to collaborate on pricing, deal structuring, and contract terms; Manage vendor relationships to maintain favorable terms and high service levels; Support the Revenue Operations team in driving profitability and optimizing deal execution; Ensure compliance with internal booking policies and external regulations during deal structuring; Collaborate with sales teams and other key stakeholders to ensure smooth deal execution; Assist in onboarding new sales reps and providing training on quoting tools and CRM systems; Implement and manage dashboards or reporting tools to monitor deal performance, pricing efficiency, and vendor relationships; Drive process improvements that enhance the team’s scalability and efficiency; Monitor key metrics related to pricing performance, deal closure rates, and vendor management; Analyze market trends to ensure that pricing remains competitive across different regions; Provide insights on SMS and WhatsApp pricing dynamics to inform strategic decisions; Stay up to date on industry benchmarks to ensure Insider One maintains its competitive edge

Requirements

2-8 years of experience in deal desk operations, pricing, or related areas; Strong negotiation and people skills with a proven track record of vendor management; Familiarity with CRM systems and quoting tools; Exceptional organizational skills and attention to detail; Ability to work cross-functionally and manage multiple stakeholders; Comfortable in a fast-paced environment, capable of managing tight deadlines

Nice to have

Experience with messaging and WhatsApp products is a plus

Benefits

Be part of a diverse team that’s as global as it gets; Level up with internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills; Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; Become a Shareowner through our eligibility-based ESOP; Enjoy rewarding referral bonuses; Opportunities to give back to your community through volunteering and purpose-driven social impact projects; Global retreats and team-building activities