Office Clerk

Hecate Strait Employment Development Society (HSEDS) is a non-profit organization that provides resources for jobseekers, newcomers, employers, and new entrepreneurs. Our mission is to serve and build connections for people to reach their employment, training, and settlement goals. Our vision is to be a catalyst for people to build success in the evolving economy. As an Office Clerk, you will work with local people and assist clients and visitors in the reception area and the WorkBC Resource Centre ensuring everyone enjoys a high level of satisfaction, and are provided with a consistent, professional approach in a welcoming environment. You will provide support, information, tools, and resources to help people undertake job search, career planning, self-assessment, labour market research, and other employment activities as independently as possible. This role also provides basic technical support as needed and liaises with Employment Advisors and other staff to ensure that all services offered are current and appropriate to the community and for client needs.

Responsibilities

Welcomes, orients, and supports people coming in to access services; Works with clients and makes the appropriate referral within the WorkBC department; Supports people in the resource area to use computers, research jobs, complete their resume, apply for jobs online, and other employment services needed; Assists with completion of identity verification for clients and client sign-in; Keeps community, job, and training information in the centre up to date; Stays up to date on trends in resumes and cover letters, local employers' hiring practices, and the local labour market; Research job postings online and maintains the online and resource centre job boards up to date; Maintains an updated directory of local community-based services; Books client appointments; Provides support to the Employment Advisors to update files, scan and upload documents, and other items; Gathers information about client visits and prepares reports on the resource centre usage; Maintains the resource and training areas organized and tidy; Performs reception duties including answering the telephone, taking messages, logging visits, and coordinating with the Training Department to register clients; Works collaboratively on a team that has members in Prince Rupert and Haida Gwaii; Participates in organizational initiatives, events, and special projects; Acts as a champion of the program, promoting our services throughout community and networking events; Promotes a positive work atmosphere by interacting and communicating with colleagues in a professional manner that demonstrates mutual respect; Other related duties as assigned

Requirements

Care about people's long-term success; Have a good understanding of community resources and the local job market; Have a good balance of people, administrative and technical skills; Understand the needs of diverse client groups; Bring a passion for ongoing learning and improvement in the career development field; Minimum 1 year customer service experience and/or experience working in an office environment; Working knowledge of Microsoft Office applications and the internet; Good oral and written communication skills; Ability to work effectively as part of a team as well as independently; Professional and confidential with a desire to help others; Current satisfactory criminal record check

Nice to have

Customer service experience

Benefits

Opportunities for professional development; Island living allowance of $1/hour