Ongoing Monitoring Operations Manager

As an Operations Manager, you’ll be working closely with our Ongoing monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace and meet our regulatory requirements. You will be responsible for a number of Tide’s critical workstreams in order to ensure they operate without disruption, monitoring, analysing and escalating when needed. You will be continuously looking for optimisations and will investigate production issues and suggest workarounds. You will be working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payments and more! You will report to the Lead Operations Manager within the Ongoing Monitoring team and have full ownership and management of a specific Ongoing Monitoring Function workstream, headcount and workload forecasts.

Responsibilities

Working closely with Ongoing monitoring (first line of defence) team to deliver a responsive, efficient and reliable service; Responsible for Tide’s critical workstreams to ensure they operate without disruption, monitoring, analysing and escalating when needed; Continuously looking for optimisations and investigating production issues and suggesting workarounds; Working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payments; Owning and managing all Ongoing Monitoring workstream forecasts within the dedicated function; Owning and defining Tide’s SLAs within such workstreams and strategy for meeting these; Reporting the success and efficiency of each workstream to senior stakeholders; Assessing data using Excel and other visualisation tools to provide actionable insights; Analysis of large data sets in order to identify improvements within Financial Crime processes; Proactively analysing and solving problems through collaboration with technical and non-technical teams; Being the essential link between OM operational and product teams, looking for improvements to increase conversion and mitigate financial crime risk; Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non-tech teams to implement these changes

Requirements

Fluent English; Effective communicator with solid reporting skills to technical and non-technical team members; Enjoy working with data and experience with business analytics tools: Excel and SQL; Understand the importance of APIs in technology scale-ups; Managed the success of multiple work-streams previously; Experience working with complex Fraud/AML/Financial Crime processes; Great analytical mind and attention to detail; Curious nature and impeccable attention to detail; Worked in finance, consulting, technology or a regulated organisation; Logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting; Customer-focused and a team player

Nice to have

Previous experience in an analytical role (consulting, banking, or professional services) is advantageous

Benefits

Flexible working arrangements; Working Out of Office (WOO) policy allowing remote work from home or anywhere in home country and up to 90 days abroad; Self & Family Health Insurance; Term & Life Insurance; OPD Benefits; Mental wellbeing platform; Learning & Development Budget; WFH Setup allowance; 3 paid days off for volunteering or L&D activities; Stock Options; Sabbatical Leave