Operational Controls Lead

You'll join our Operational Controls team within the Service guild, working across all operations functions. We're looking for someone to become the person who tells us, with confidence, whether our operations are actually working the way we think they are. You'll build and run our first-line controls programme from the ground up, working across deeply technical specialists and senior stakeholders alike.

Responsibilities

Quality assurance reviews and quality control testing across operations, ensuring processes are executed accurately and in line with approved procedures; Sample-based testing and control checks, identifying errors, control gaps, exceptions, and potential operational risks; Corrective action and remediation plans, working with operations teams to close out issues within agreed timelines; The Service guild controls attestation framework, and support risk owners in first-line RCSA exercises; QA/QC testing frameworks, control checklists, sampling methodologies, and quality standards; Regular QA/QC reporting and MI, feeding into Griffin-wide operational risk reporting; Coordination of internal audit, external audit, compliance, risk, and regulatory reviews, providing evidence of operational controls and remediation

Requirements

Strong experience in Operations QA/QC, control testing, transaction testing, or operational risk management within a bank or financial institution; Experience reviewing operational processes and identifying errors, exceptions, control weaknesses, and process gaps; Experience making recommendations to strengthen controls; Strong analytical and MI/data analysis skills, with experience producing QA/QC reports, dashboards, and trend analysis; The ability to challenge Operations constructively and operate with an independent control mindset; A love of writing, with a high degree of importance placed on clarity and readability

Benefits

Salary: £50-60k (DOE); Remote-first flexibility: Work from anywhere in the UK; Work from abroad: Up to 20 days a year; Time off: 25 days' holiday, bank holidays and a winter break; Share options; Pension: Auto-enrolment into Penfold scheme; Insurance: Private medical with Bupa (including family cover) and life insurance with AIG; Wellbeing: 1:1 coaching and therapy sessions through Oliva; Family leave: Enhanced parental leave with up to 6 months on full pay after two years' service; AI tools: Claude subscription and access to other premium tools; Home working setup support