Operational Excellence Manager

The Operational Excellence (OpEx) Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.

Responsibilities

Oversees and coaches 5-7 customers at a time; Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments; Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor; Tracks performance data and customer uplifts throughout the deployment; Leads process improvement and kaizen activities for customers; Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results; Facilitates remote weekly customer progress meetings; Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer; Manages project schedules with customers; Provides Success Assessments upon project completion; Delivers executive overviews and provides customers with information related to all Redzone programs; Troubleshoots customer technical issues as needed; Supports customer identification of next steps in their Redzone journey; Other duties as assigned

Requirements

Senior Operations Leadership experience in manufacturing environments; Previous experience working in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and/or Continuous Improvement Manager; Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement; Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients; Ability to develop/maintain strong relationships with clients and internal teams; Excellent interpersonal and organizational skills; Strong written and verbal communication skills; Sound judgment and excellent assessment skills; Ability to manage time effectively and to work in a high paced, high growth environment; Ability to prioritize tasks within active projects to meet critical path deadlines; Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook); Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information; Able to learn software required to perform successfully in this position; Must be able to provide proof of valid state drivers license; BA or BS in relevant fields such as Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management; Must be authorized to work in the United States; This role is not available for sponsorship; Required to travel 42 weeks Monday through Thursday annually throughout the United States; Ability and willingness to travel by both driving and flying to customer locations up to 80% as needed

Nice to have

Fluent in both English and Spanish; Programmable Logic Controller (PLC) experience and familiarity; 2 years in a similar position providing direct coaching to business clients

Benefits

Programs that help you strike a healthy work-life balance; Opportunity to join a growing business; Collaborative culture of smart and hard-working people; Atmosphere of growth and opportunity; Additional performance incentives; Medical, dental and vision coverage; 401(k) plan with company match; Short-term and long-term disability coverage; Life insurance; Paid time off; Parental leave; Flexible spending accounts; Employee assistance program