Operational Risk and Permanent Control Officer

We are looking for an Operational Risk & Permanent Control Officer to join the CLM Operations team and play a key role in strengthening the operational risk management and internal control framework. This position requires a proactive and analytical professional who can work autonomously, collaborate with multiple stakeholders, and contribute to the continuous improvement of risk governance and control processes.

Soft Skills

- Strong analytical and critical thinking skills.
- High level of accuracy, rigor, and attention to detail.
- Ability to manage multiple priorities in a complex environment.
- Strong sense of accountability and ownership.
- Excellent verbal and written communication skills.
- Ability to build effective relationships with stakeholders at different organizational levels.
- Collaborative mindset and capacity to work across cross-functional teams.
- Proactive approach to problem-solving and continuous improvement.
- Results-oriented attitude with strong organizational skills.

Languages

- Fluent English (minimum B2/C1 level).
- French is considered a strong advantage.

Responsibilities

Identify, assess, and monitor operational risks across CLM Operations activities.; Develop and maintain Risk Cartography in line with the Group's Risk & Control Self-Assessment (RCSA) methodology.; Collect, analyze, and monitor operational incidents, identifying trends and recommending mitigation actions.; Assess risk exposure and contribute to the definition and implementation of risk mitigation plans.; Support regulatory capital monitoring and operational risk assessment activities where applicable.; Participate in projects with significant impact on the operational risk and permanent control framework, ensuring risks are identified and adequately managed.; Ensure the effective implementation, maintenance, and continuous improvement of the Permanent Control framework.; Assess the quality and effectiveness of the control environment, monitoring control execution and identifying areas for enhancement.; Perform reviews and second-level controls to validate the adequacy and effectiveness of existing control mechanisms.; Ensure regulatory obligations are appropriately covered through the control plan and related monitoring activities.; Provide guidance, recommendations, and formal opinions on decisions impacting operational risk management and risk appetite, including outsourcing initiatives and transformation projects.; Monitor the implementation of recommendations issued by Internal Audit, Regulatory Authorities, Second Line Functions, and External Auditors.; Promote operational risk awareness and a strong risk culture across business and operational teams.; Support risk governance bodies and contribute to the coordination of operational risk and permanent control committees.; Prepare regular and ad hoc reporting for management and relevant stakeholders.; Ensure transparent, accurate, and timely reporting of risk and control information.; Maintain procedures, controls, and operational documentation up to date.; Coordinate the use of internal risk and control management tools, ensuring data quality and consistency.; Track risk indicators, remediation plans, action items, and control recommendations.

Requirements

Bachelor's degree in Risk Management, Business Administration, Finance, Economics, Engineering, Audit, or a related field.; Previous experience in Operational Risk, Internal Control, Audit, Compliance, Risk Management, or similar functions.; Strong understanding of Operational Risk Management and Internal Control frameworks.; Experience conducting risk assessments, incident analysis, and mitigation planning.; Ability to interpret regulatory requirements and translate them into effective operational controls.; Experience preparing management reporting, risk indicators (KRIs/KPIs), and risk analysis documentation.; Advanced knowledge of Microsoft Office tools, particularly Excel and PowerPoint.; Familiarity with risk management, internal control, governance, or audit tools is highly valued.; Knowledge of banking operations, financial services, or regulated environments is considered a strong advantage.