Operations Analyst Sr - Retail Bank Operations

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Operations Analyst Sr within PNC's Retail Bank Operations organization, you will be based Pittsburgh, PA. Schedule: Monday - Friday 8:00am - 4:30pm.

Responsibilities

Will be responsible for reconciling cash orders/shipments between branch and vendor vaults across the PNC footprint; Will work closely with service partners and third-party vendors to research and resolve exception items in a timely manner; Conduct IMT and Oracle GL journals to clear exceptions from reconcilements and resolve cash vault customer issues; Sort and file all cash only deposit tickets received via Fed-Ex; Ship out processing supplies to vendor vaults

Requirements

Accuracy and Attention to Detail; Effective Communications; Managing Multiple Priorities; Operational Functions; Problem Solving; Process Management; Products and Services; Standard Operating Procedures; Associates or equivalent degree; 3+ years experience; comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Nice to have

Accountability; Customer Solutions; Ensure Compliance; Personal Initiative; Process Improvements; Results-Oriented; Risk Mitigation Strategies; Standard Operating Procedure (SOP)

Benefits

medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; robust wellness program with financial incentives; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year depending on career level and years of service