Outpatient Access Rep II

The position serves the Vascular Surgery patient population and referring physicians, combining reception/registration/scheduling duties at the Canal View Office reporting to the Vascular Outpatient Access Representative III and Practice Manager. The candidate must possess excellent communication skills and exercise independent judgment and initiative in registering, scheduling, and communicating with patients. The position requires attention to detail - the ability to prioritize tasks, to type accurately, and be familiar with and comfortable working with computers. The candidate must be able to work independently and perform routine and non-routine clerical duties of a specialized nature in an extremely busy environment.

Responsibilities

Greets patients to initiate positive ambulatory experience; identifies healthcare provider to be seen; directs patients to next destination; obtains signatures; identifies and assesses patients’ special needs; monitors reception; Collects and updates patient demographic and financial information; enters information into hospital information system; ensures billable account is established; Collection of copays; maintains receipt information; reconciles payments; closes cash drawer daily in EPIC and completes billing; Schedules new and follow-up visits using the hospital’s electronic medical record; monitors schedules; coordinates appointments for ancillary testing, procedures, or referrals; schedules interpreters and outside services; ensures patient satisfaction; Reviews provider schedules in advance; rectifies errors; creates updated schedules; stocks forms; sorts and opens mail; checks and distributes surgeon outbox; Cross coverage with travel to other locations and other duties as assigned

Requirements

High School diploma and 1 year related experience in an administrative office or customer service field required; Completion of Vision Care 1,2,3 courses required; Or equivalent combination of education and experience; Must possess excellent communication skills; Exercise independent judgment and initiative in registering, scheduling, and communicating with patients; Attention to detail; Ability to prioritize tasks; Ability to type accurately; Familiar with and comfortable working with computers; Ability to work independently and perform routine and non-routine clerical duties of a specialized nature in an extremely busy environment; Must project professional image; Maintain patient confidentiality; Demonstrate knowledge of medical terminology

Nice to have

Medical terminology experience preferred; Demonstrated ability to word process documents and enter data into a database preferred; Demonstrates the ICARE values to patient, families and staff preferred; Demonstrated skills related to achievement of customer satisfaction preferred; Ability to act as a resource to less experienced staff preferred; Excellent interpersonal and organizational skills preferred; Working knowledge of word processing and spreadsheet applications preferred; Experience in medical office setting preferred; Cadence, e-record and medical terminology preferred