Part-Time Ambassador

The Ambassador role is responsible for bringing Everlane to life for our customers. You foster a positive environment while delivering a best-in-class store experience. You are customer-focused, enjoy serving others, and are passionate about our product. Your goal is to have a positive impact on someone’s time in our store as you will be the face of our brand and a champion of our mission and values. You inspire others through connection and education. You love styling our customers and are focused on exceeding individual goals. You thrive in a fast-paced environment and have the ability to work in various aspects of the business. Your team can count on you to be a team player and show up with optimism and enthusiasm that influence others positively.

Responsibilities

Use curiosity to gain strong customer understanding to deliver customer-centric solutions that exceed expectations; Take on opportunities and challenges with a sense of urgency and high energy; Foster emotional and social connection within the store environment and community; Take accountability for how you present yourself and manage your emotions; Leverage product knowledge to actively sell and style our products and offer fit advice; Introduce and educate our customer about our Brand’s mission, values, and ethos; Have a customer-first mindset when working with customers; Show up to shifts on time with a can-do attitude; Be flexible through shift to work in multiple zones while effectively communicating with your team; Process purchases, returns and exchanges; Keep your store clean and tidy and maintain store presentation; Process, organize, and prepare inventory; Restock sales floor throughout the day

Requirements

Must be 16 years of age or older; Experience in retail, sales or the service industry; Passion for helping others and enjoy being a part of a team; Ability to multi-task and pivot quickly while working in a fast paced and ever changing environment; Exceptional communication skills and comfortable receiving feedback; Ambition to learn and grow from others; A fan of Everlane, our product, and our values; Must bend, reach, and stretch for product, as well as lift, carry and move at least 40 pounds; Minimum of 12 hours of availability that supports the needs of the business, including nights, weekends, and holidays; Must regularly stand and move around all areas of the store and be accessible to customers