Partner Sales Associate

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. The Partner Sales & Operations Executive sits at the heart of our partner ecosystem, acting as the key link between external partner sales teams and Liberis’ internal Sales and Operations functions. Unlike our direct sales channel, our partners originate applications on behalf of merchants. This creates a unique need: ensuring partner sales reps are supported, informed and enabled to successfully sell Liberis’ products in a competitive environment. This role is designed to deliver a best-in-class partner experience - reducing friction, accelerating funding timelines, and ultimately driving higher conversion through our partner channel. You will work closely with Sales, Operations, Partnerships and other internal teams to ensure partner-submitted deals progress smoothly from lead to funding and beyond, while providing feedback to Product and Partner Sales Enablement to help shape and scale the future of the partner sales channel. You will also be the primary point of contact for partner sales reps, providing real-time support, guidance and updates - helping them choose Liberis over competitors by delivering exceptional service.

Responsibilities

Act as the first point of contact for partner sales reps via phone line, inbox and Slack/Teams channels; Support partners with pre-sales queries; Assist with quoting and structuring deals for prospective customers; Ensure new leads are correctly qualified and routed; Bridge product knowledge gaps; Support partner reps in using the Partner Hub; Provide clear, timely updates to partner reps on application progress; Take ownership of partner-submitted cases; Identify missing information or documentation and coordinate with partners; Escalate issues internally; Respond to post-funding queries; Provide proactive insights to partners on renewal eligibility; Collect feedback from partner sales reps; Provide real time coaching and guidance; Work cross-functionally to improve partner journeys; Contribute to building scalable processes, playbooks and documentation

Requirements

Language capabilities: fluency in English and minimum of one other (Swedish, Finnish, German, Czech, Slovak); Experience in sales support, operations, partnerships or similar fast-paced environment; Strong communication skills; Commercial mindset with understanding of sales dynamics and partner-driven channels; Ability to multitask and manage high volumes of inbound queries across multiple channels; Strong problem-solving skills and ownership mindset; Experience working with CRM and support tools (e.g. Salesforce, Zendesk, Slack, Outlook); Ability to clearly communicate complex processes in a simple and structured way; A proactive approach to improving processes and partner experience