Parts Counterperson

The Parts Counterperson provides product customer service & information to help them determine appropriate equipment to purchase. Recommends additional products, accessories, or services to meet customer requirements. Generates sales revenue by answering telephone calls; verifying and entering items; transferring orders to fulfillment; explaining product features.

Responsibilities

Develop meaningful relationships with customers to encourage trust and loyalty; Communicating with customers, making outbound calls to potential customers, and following up on leads; Follow up on cold and warm leads to further the sales process; Understanding customers’ needs and identifying sales opportunities; Answering potential customers’ questions and sending additional information per email; Keeping up with product and service information and updates; Creating and maintaining a database of current and potential customers; Explaining and demonstrating features of products and services; Staying informed about competing products and services; Upselling products and services; Researching and qualifying new leads; Closing sales and achieving sales targets; Work closely with OSSR (Outside Sales Representatives) and distributors to acquire new opportunities; Improve sales skills to increase sales success rates; Set and meet sales goals and objectives set by the management team; Maintains a professional appearance and a neat work area; May conduct cashier transactions or restock merchandise if needed; Arranges special orders, deliveries or instructs customers on product installation; Other duties may be assigned

Requirements

Proven account management or other relevant experience; Experience in delivering client-focused solutions based on customers’ needs; Excellent word processing and spreadsheet skills; Comfort with working under pressure in a fast-paced environment; Understanding of consumer behaviors and industry trends; Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executives, customers, etc.; Natural relationship builder with integrity, reliability, and maturity; Excellent listening, negotiation, presentation, and customer service skills

Nice to have

2 years of Inside Sales experience; Knowledge in the transportation industry

Benefits

401(k); Dental Insurance; Health Insurance; Life Insurance; Paid Time Off; Tuition Reimbursement; Vision insurance; Health Savings Account