Performance Specialist

This position is responsible for consulting with clients and service team members regarding client’s performance improvement needs, then developing or recommending appropriate performance improvement/training solutions that provide value, positively impact our clients’ businesses and result in retention and growth.

Responsibilities

Responds to and initiates client service requests, consults on organizational and employee performance gaps, and recommends training and employee engagement solutions; Consults with client business owners and leaders regarding organizational and employee performance gaps, which may include conducting a needs analysis; Develops, recommends and promotes performance improvement/training solutions; Facilitates strategic initiatives, including but not limited to: teambuilding, culture improvement, change management, inclusive leadership, and executive leadership retreats; Maintains and improves tools, tracking mechanisms, and workflow processes to enhance service delivery; Facilitates and coordinates training programs using company learning resources; Establishes methods of measuring business impact of performance/training solutions; Uses appropriate methods of dealing with human behavior in a variety of business circumstances; Executes level of care playbook through authentic and intentional delivery as a client advocate; Collaborates with team members to create service deliverables that align with client’s business strategy; Participates in prospect meetings with Sales and Service Team members; Maintains established business network and stays abreast of changes and updates in the performance improvement/training field

Requirements

Bachelor’s Degree or four years of equivalent work experience; Three to five years of work experience in performance improvement and training; Training certification (DDI) is preferred or must be obtained within three to four months of hire date; Human Resources knowledge/broad base exposure to various HR disciplines and understanding of their role and impact; Strategic and critical thinking skills; Strong business acumen; Proven success influencing leaders and positively impacting business results; Effective presentation skills using visuals and other media; Multi-tasking and ability to handle multiple priorities; Effective written and verbal communication skills; Effective problem solving and decision-making skills; Customer service experience in a team environment; Ability to manage multiple projects and requests on an on-going basis; Proficient use of Microsoft Office program and demonstrates ability to learn other application programs as needed; Travels: Yes, up to 20% of time

Nice to have

Experience consulting with small to medium size businesses

Benefits

Flexibility; Career growth; Continuous learning programs; Mentorship opportunities; Ongoing training; Total rewards package; Generous paid time off; Top-tier medical, dental and vision benefits; Health and wellness support; Paid volunteer hours