Personal Loans Officer

The Personal Loans Officer (PLO) provides trusted financial advice and lending solutions to members, supporting their financial well-being while growing and managing a personal loan portfolio. This role builds long-term member relationships, delivers sound credit decisions, and contributes to branch growth through high-quality service, sales, and risk management.

Responsibilities

Provide lending solutions including consumer loans, lines of credit, credit cards, credit insurance, and related deposit products; Assess credit applications through credit checks, security inspections, and analysis of financial information; Promote, sell, renew, and administer lending and investment products within approved limits and policies; Monitor loan portfolios, identify early signs of delinquency, and initiate appropriate collection activity; Identify member needs and cross-sell products, making referrals to Financial Services, Business Services, Financial Planning, and Insurance; Proactively contact members to retain and grow existing relationships and identify new opportunities; Resolve member concerns professionally, escalating when required; Contribute to branch sales targets and business plan goals; Build and maintain relationships with members, referral partners, and community contacts to enhance the Credit Union's profile; Actively promote the benefits of Credit Union membership to grow the member base; Maintain accurate and current member and loan documentation; Support branch operations and assist front-line services as required; Identify process improvements and support a collaborative, team-focused environment; Participate in training and cross-training opportunities; Ensure compliance with privacy, AML, regulatory, and internal policy requirements; Exercise sound judgment within assigned lending and override authorities; Accurately complete documentation and ensure proper risk mitigation practices are followed; Act as a signing authority and provide overrides as required; Provide guidance and hands-on support to branch staff; Assist with branch opening and closing procedures when needed

Requirements

High school diploma; Completion of sales training; Previous consumer and small lending, sales and service experience; 3+ years of previous financial services in a credit union or equivalent financial environment; Strong sales, relationship-building, and service orientation; Solid understanding of lending products, credit risk, and loan administration; Excellent communication, organization, and decision-making skills; High level of accountability, initiative, and professionalism; Ability to manage competing priorities in a fast-paced environment; Proficient with Microsoft Office and banking systems

Nice to have

Post-secondary education; Credit Union or financial services training (e.g., CCUA)

Benefits

Additional 10% ISO added to hourly rate; Eligible for priority referral