Physician Support Rep III

Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.

Responsibilities

Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs; Responsible for all clinic preparations, including providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support; Serves as primary contact for provider(s); Manages provider(s) calendar and prioritizes appointments and meetings; Examines clinical schedule(s) to identify opportunities for optimizing time and effort of providers; Finds missing orders and sends them for review and approval; Anticipates needs of insurance companies by gathering information for referrals and prior authorizations; Composes, edits, and obtains signatures for non-routine correspondence related to appeals on denied claims; Manages provider(s) documentation and information; Arranges travel, conference registration, and hotel accommodations; Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements; Determines order of daily surgeries and ambulatory procedures; Negotiates surgical/procedure schedule with Operating Room scheduling office and Ambulatory Surgical Center Staff; Authorizes overbooking and rearranging of surgeon's Operating Room schedules; Orders all necessary surgical/procedure equipment, devices, and medication; Ensures patient education and follow-up details; Assembles details from electronic medical record for disability paperwork; Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers; Serves as main point of contact for patients pre and post-operative; Other duties as assigned

Requirements

High School diploma and 2 years of relevant experience; Or equivalent combination of education and experience; Demonstrated customer relations skills required

Nice to have

Medical terminology; Experience with surgical/appointment scheduling software (such as Flowcast); Electronic medical records