Physician Support Rep III

The Physician Support Representative III (PSR) serves as the initial contact to the Division of Pediatric Allergy/Immunology. The PSR works with a team of 4-5 staff to support approximately 15 physicians and mid-level providers in the Department of Pediatrics. Must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs, including the electronic medical record (EMR). Candidate will coordinate functions associated with patient information for ambulatory visits and act as a resource for staff performing patient-related functions. Candidate will use eRecord and OnBase, as well as distribute mail and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE values in each of the major responsibilities.

Responsibilities

Serve as initial contact to the Division of Pediatric Allergy/Immunology; support approximately 15 physicians and mid-level providers; triage incoming calls; schedule patient appointments; manage referrals; register patient demographic and insurance information; obtain pertinent medical information and accurately document in appropriate programs, including EMR; coordinate functions associated with patient information for ambulatory visits; act as a resource for staff performing patient-related functions; use eRecord and OnBase; assist with clinical preparation and follow-up scheduling; coordinate non-clinical inpatient and outpatient procedures, imaging, tests, and labs; assist providers with patient care transfer and external coordination; provide insurance companies with needed information; distribute mail and perform other duties as assigned

Requirements

High School diploma and 2 years of relevant experience (or equivalent combination of education and experience); ability to triage incoming calls; ability to schedule patient appointments; ability to obtain pertinent medical information and accurately document in appropriate programs, including EMR; ability to coordinate functions associated with patient information for ambulatory visits; capability and desire to work independently; strong team player

Nice to have

Exceptional patient care with compassion and respect; demonstrated customer service skills; strong communication skills; medical terminology; experience with appointment scheduling software (such as Epic); Microsoft Office; electronic medical records; accuracy in all correspondence including eRecord; ability to work in a fast-paced, stressful environment; efficiency in prioritizing assignments; ability to work successfully with a team