Principal Managing Partner

The Managing Partner (MP) is a member of the regional services leadership team and is accountable for the overall success of an assigned group of deploying and production customers. The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The role will concentrate on customers using our subscription adoption product, Workday Success Plans. The MP will orchestrate developing and maintaining executive relationships, taking accountability for the successful deployment of the Workday solution, positioning additional services into their customer base, ensuring customers consume the components of their Success Plan, and encouraging an effective reference motion. Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.

Responsibilities

Advocate for assigned customers across Workday; Orchestrate resources to fulfill Workday’s obligations under a Success Plan; Promote a remarkable experience that smooths future renewals; Collaborate with Sales Executives and Services Executives to position and sell Workday products, deployment risk mitigation services, and post-production offerings; Develop and sustain customer executive relationships; Maintain accurate contact records of customer interactions in CRM software; Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer; Serve on and actively participate in customer steering committee meetings; Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues; Receive concerns from customer executives and coordinate workmates to resolve the situation; Work with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes; Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success Plan; Engage the appropriate workmates to support account planning and feature adoption strategies; Seek customer stories and champions who will speak with prospective customers

Requirements

10+ years experience successfully deploying large, complex Cloud SaaS solutions at a program leader level; Experience positioning and selling professional services; Experience successfully working with software sales teams to position/sell additional products; Comfortable in maintaining C-level relationships; Ability to manage / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets; Fully bilingual between Japanese and English

Nice to have

Ability to travel up to 35%; Leadership abilities to motivate and manage a matrixed team of individuals at multiple levels within an organization; Willingness to ‘roll up one’s sleeves’ and assist wherever needed.; Team player who will work across the organization and company to continue improving the way we serve our customers.; Excellent communication, management, negotiation and organization skills