Program Manager

You will own the customer delivery journey, from implementation and go-live through to stable, ongoing operations. You will be the delivery lead for your assigned customers, working with Commercial, Product, Engineering and Operations teams to keep every solution healthy and ready for each new season.

Responsibilities

Lead customer implementations from kickoff through go-live, stabilization and handover to ongoing operations; Build and maintain project plans, timelines, budgets and milestones; Coordinate teams across Commercial, Finance, Product, Engineering, Legal, Operations and Support, along with customers and external partners; Act as the main point of contact for delivery for your assigned customers; Lead the response to complex, customer-impacting issues during live service, keeping stakeholders informed; Plan and run seasonal readiness, including testing, training and venue preparation; Manage risks, dependencies and change requests, and share lessons learned to improve how we deliver

Requirements

Bachelor’s degree in Business, Engineering, Information Technology, Project Management or a related field, or equivalent practical experience; 5+ years of experience managing complex customer implementations, technical deployments or operational delivery in a customer-facing environment; Experience leading several customer projects and cross-functional initiatives at the same time; Strong stakeholder management skills, including with senior executives; Solid knowledge of project management methods, with experience managing plans, risks, issues and dependencies; Excellent communication, organization and problem-solving skills; Experience with Jira, Confluence, Smartsheet, Microsoft Project or similar tools, and experience working with global teams in a fast-paced environment

Nice to have

Sports technology, broadcast technology, SaaS, media or enterprise software; Project management certification (PMP, PRINCE2, Agile or equivalent)

Benefits

eligibility for Genius Sports Group’s benefits plan; competitive salary and range of benefits; supporting employee wellbeing; helping you grow your skills, experience and career