RBS Trade Analyst (with Logistics, Invoicing, and Product conformity Experience)

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Back-office execution role supporting TFS Switzerland operations. The position owns rules-based processing, documentation, certification handling and trade follow-up. Customer-facing relationship management and commercial activities are retained by SGS Switzerland.

Responsibilities

Processing of inspection requests, including review of accuracy and completeness of Requests for Inspections; Back-office execution of the registration and licensing process; Ensuring CoC issuance, amendments and replacement as per country standards; Acting as back-office interface between SGS Switzerland and the trade for case execution; Ensuring processing quality, timeliness and adherence to agreed service levels; At all times, complies with SGS Code of Integrity and Professional Conduct.; Ensuring SR registration and, when applicable, creating hard files with relevant documents; Validating external parties in the Operations system; Transmitting relevant contractual documents to the Certification Center (CC) for processing; Receiving Conformity Assessment Instructions from CC and acting upon them; Requesting quality and transaction documents from exporters/producers as instructed by CC; Generating invoices, following up with exporters for payment, and registering payments; Contacting the trade for resolution of discrepancies and requests for additional information (client follow-up); Monitoring and resolving Blocking Actions under TC/SA role, following up for missing information, ensuring timeliness of certificate issuance (first-level escalation); Following up with LO / exporter for importer / authority acceptance in case of discrepancies; Coordinating CoC issuance, where printing on security paper and physical delivery is required, liaising with the Switzerland office (physical step remains local); Monitoring of inspection execution, sampling and testing, when applicable; Entering and managing orders in group-sanctioned systems, managing documents and communication in group-sanctioned tools; Preparing regular job status reports for the Switzerland operation; Complying with QMS procedures, IVP rules and Country Instructions, assisting in QMS maintenance; Handling day-to-day operations in a timely, complete and proper manner; Comply with all SGS policies including Quality, Health & Safety, Environmental and Code of Integrity; Act at all times in accordance with SGS values, including professionalism, respect and inclusion

Requirements

University degree or equivalent professional qualification (min. 3 years' relevant sector/company experience); Minimum 2 years' experience in trade / import-export back-office operations; Experience in SGS TFS services is an advantage; Fluent English (working language with the Switzerland team), German an advantage; Strong attention to detail and accuracy in document and data processing; Proficiency with operational systems (LIMS and group-sanctioned order/document tools)