Regional Director Central - TX, CO, NM, AZ, OK

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes. The CareDx Regional Director (RD) is responsible for driving growth, building strong client relationships, and leading cross-functional teams to deliver exceptional results in their assign geography. Focusing primarily on transplant center account customers, the RD will lead, manage and partner with a diverse team of regionally aligned roles, including Transplant Account Managers (TAMs), Clinical Liaisons (CL) and Medical Science Liaisons (MSL) from the Medical Affairs team.

Responsibilities

Strategic Account Management: Develop a deep understanding of account's needs, objectives, and challenges in order to provide tailored solutions that meet their requirements; Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services; Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets; Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals; Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features; Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction; Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels; Prepare regular performance reports for executive leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators; Lead, Manage, and Coach: Lead, manage, and coach a field team consisting of TAMs and DSS to achieve business objectives and deliver exceptional customer service; Team Development: Foster a positive and collaborative team environment, providing ongoing training and development opportunities to enhance team performance; Performance Management: Monitor and evaluate team performance, providing regular feedback and implementing improvement plans as necessary; Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs

Requirements

Bachelor's degree required; Minimum of 10 years sales or strategic account management experience in the healthcare industry; Minimum 5 years sales management experience in the healthcare industry; Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments; Experience with complex, multi-touch, long sales processes/cycles (6-9months) and closing deals; Track record of developing effective commercial strategies that maximize business outcomes; Demonstrated, proven track record developing high performing teams and building collaborative relationships within the organization and with external customers; Strong written and oral communication & organizational skills; Must be willing to travel 50- 75% or greater, including frequent day trips and overnight travel; Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools; Healthcare Market Understanding; Business & Territory Planning; Analytics and Insight Generation; Account Management; Consultative Selling Agility; Leading Through Influence

Nice to have

Advance degree (e.g., MBA) preferred

Benefits

Competitive base salary and incentive compensation; Health and welfare benefits, including a gym reimbursement program; 401(k) savings plan match; Employee Stock Purchase Plan; Pre-tax commuter benefits; Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who donates an organ or bone marrow; additional discretionary bonuses/incentives and restricted stock units