Renewal Manager | Housing

EliseAI is looking for a Renewals Manager who will own the customer renewal motion end-to-end: forecasting, negotiation, process design, and expansion discovery. Your work will directly lock in multi-year revenue and surface new ARR that would otherwise be left on the table.

Responsibilities

Partner directly with C-level, VP, and director-level stakeholders to drive renewals from initial outreach through negotiation to close; Manage a high-volume book of business, consistently exceeding retention and multi-year renewal targets while identifying upsell and cross-sell opportunities; Collaborate cross-functionally with Sales, Customer Success, Finance, and Legal to secure on-time renewals, preserve contract value, and unlock growth; Maintain a forward-looking 90-day forecast of gross renewal rate, net revenue retention, and risk exposure to provide leadership with real-time pipeline visibility; Serve as the voice of the customer to product teams, influencing roadmap decisions with feedback on new features and unmet needs; Work with GTM Strategy to refine and scale the renewal motion—developing repeatable email cadences, talk tracks, and reporting dashboards tailored to varying deal complexities

Requirements

5+ years of relevant experience in a client-facing, quota carrying role (renewals, account management, sales, customer success) ideally in a SaaS company; Demonstrated experience in consistently meeting and exceeding quotas; Effective communicator with strong interpersonal and collaboration skills; Willingness to work in person at our office at least 4 days a week

Nice to have

Experience in managing complex renewal processes (multi-threading, ROI analysis, etc.) is a plus; Experience working in real estate or prop tech

Benefits

Equity in the company; Medical, Dental and Vision premiums covered at 100%; Fully paid parental leave; Commuter benefits; 401k benefits; Fitness & home services stipend; Collaborative in-office environment with open floor plan, fully stocked kitchen, and all meals covered in the office; Unlimited vacation and paid holidays; Relocation packages; Commission based compensation