Renewal Success Manager - Japan

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. As a Renewal Success Manager at DeepL, you will be the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realised by our customers translates into long-term commercial commitment.

Responsibilities

Strategically lead the renewals process for some of our most critical and most complex customer engagements aligning customer health and usage with our pricing models and growth oriented contracts; Design pricing models and multi-year agreement that reward adoption and pave the way for future expansion; Navigate the 'procurement maze', leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards; Partner closely with Customer Success Managers, Account Executives and wider Go to Market organisation to ensure alignment on the customer journey; Maintain forecast accuracy for your region ensuring that 'on-time' isn't just a goal—it's the standard; Work with our Global Systems Integrators (GSIs) and Partners to ensure our renewal strategy aligns with the customer's broader digital transformation.

Requirements

Proven success in a commercial renewal role within a SaaS or AI organisation; A commercial mindset and ability to tell a compelling value narrative for our customers; Knowledge of LAER customer success framework, quota to cash and other pricing levers; Strong collaboration with Customer Success, Account Executives and wider Go to Market organisations; Highly structured approach and operational framework for renewal lifecycle; Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organisations, protecting margins whilst fostering long term relationships.

Benefits

Diverse and internationally distributed team; Open communication, regular feedback; Hybrid work, flexible hours; Virtual Shares - An ownership mindset in every role; Regular in-person team events; Monthly full-day hacking sessions; 20 days of annual leave; Competitive benefits