Reseller Support Specialist with German

As a Reseller Support Specialist with German, you will support our reseller partners and Partnership Managers, helping ensure smooth day-to-day operations and a positive partner experience. You will coordinate reseller-related activities, maintain accurate partner information, and work closely with internal teams to ensure requests are handled efficiently and on time.

Responsibilities

Provide day-to-day operational support to reseller partners via tickets, phone and email, addressing inquiries and helping resolve partner-related cases in a timely and professional manner; Support Partnership Managers with operational and administrative matters, serving as a reliable point of contact for reseller-related requests and follow-ups; Monitor Partnership Managers’ performance against assigned targets, track progress, and maintain accurate information related to target achievement; Coordinate the distribution of commission-related files and information to Partnership Managers, working closely with the Finance team to ensure accurate and timely processing; Facilitate the onboarding of new reseller partners, ensuring that the required information and documentation are collected, properly recorded, and maintained; Maintain accurate and up-to-date records and documentation for existing reseller partners, supporting effective partner administration throughout the relationship lifecycle; Review and audit CRM activities and records maintained by Partnership Managers, ensuring data completeness, accuracy, and adherence to established processes; Identify and prioritize urgent reseller-related cases requiring Sales Operations involvement, ensuring that critical matters are escalated and addressed promptly; Maintain and regularly update email distribution lists and contact information for active partners, ensuring reliable and effective partner communication; Collaborate with Partnership Managers, Sales Operations, Finance, and other internal stakeholders to support efficient reseller operations and contribute to a positive partner experience

Requirements

Fluency in German, both written and spoken; Good command of English, both written and spoken; Strong communication skills and confidence in working with both external partners and internal stakeholders; Good organizational skills and the ability to manage multiple requests, prioritize urgent cases, and follow up effectively; Strong attention to detail and confidence working with data, reports, documentation, and partner records; Good working knowledge of Microsoft Office, particularly Excel; A proactive, reliable, and solution-oriented approach, with the ability to work independently and collaborate across teams

Nice to have

Previous experience in customer support, partner support, sales support, sales operations, or a similar role; Experience with Salesforce or another CRM system; Previous experience with resellers, partner networks, fintech, payments, or financial services

Benefits

Vibrant international team operating in hi-tech environment; Annual salary reviews, promotions and performance bonuses; myPOS Academy for upskilling and training; Unlimited access to courses on LinkedIn Learning; Annual individual training and development budget; Refer a friend bonus; Teambuilding, social activities and networks on a multi-national level; Excellent compensation package; 25 days annual paid leave (+1 day per year up to 30); Full “Luxury” package health insurance including dental care and optical glasses; Meal vouchers of 102.26 EUR per month; Fully covered Multisport card; Fully covered public transport pass for Sofia; Free coffee, snacks and drinks at the office