Reservations Supervisor

An international and dynamic hotel group. Ten distinctive brands. More than 1,640 hotels in operation and under development in EMEA and APAC. At Radisson Hotel Group we strive to be the first choice in the mind of guests, owners and talent. In our journey to achieve this, we practice strong beliefs and actions that respect the diversity of people, the community, ethics and the planet.

Key Success Factors

- Guest satisfaction and service excellence.
- Reservation accuracy and attention to detail.
- Revenue optimisation and achievement of RevPAR targets.
- Effective communication, teamwork, and problem-solving.
- Time management, organisation, and accountability.

Responsibilities

Handle guest reservations, enquiries, amendments, cancellations, and special requests.; Ensure accurate booking details, guest profiles, room types, rates, and billing instructions.; Provide information about room availability, hotel facilities, packages, and services.; Apply hotel pricing strategies and yield management practices to maximise occupancy and RevPAR.; Promote room upgrades, hotel amenities, and food and beverage outlets to increase revenue.; Coordinate with Front Office, Revenue Management, Sales, and Housekeeping to ensure smooth guest arrivals.; Maintain accurate reservation records, reports, and booking correspondence.; Handle guest complaints professionally and ensure timely resolution.; Follow hotel policies, payment procedures, credit controls, and brand standards.

Requirements

Knowledge of reservation systems, WRS/CRS, and online distribution channels.; Understanding of room inventory, rate plans, availability, and yield management.; Strong communication, telephone etiquette, and customer service skills.; Proficiency in reservation records, reporting, and computer applications.; Ability to prioritise tasks and coordinate effectively across departments. Can Connect at Careers@radissonmbd.com