Retail Key Account Manager - Mexico

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

We're looking for a strategic and results-driven Retail Key Account Manager to join our team in Mexico City, Mexico. In this role, you will be responsible for managing and growing relationships with our most important retail partners while driving sales performance and market expansion across the region. You will serve as the primary point of contact for key accounts, developing customized solutions that align with their business objectives and our organizational goals.

Responsibilities

Develop and execute comprehensive account strategies for assigned key retail accounts to maximize revenue growth and market penetration; Build and maintain strong, long-term relationships with senior-level retail partners through regular communication, strategic planning, and exceptional service delivery; Analyze market trends, competitor activity, and customer needs to identify opportunities for account expansion and new business development; Negotiate contracts, pricing agreements, and promotional programs that balance profitability with customer satisfaction; Collaborate with internal teams including sales, marketing, operations, and logistics to ensure seamless account management and order fulfillment; Monitor account performance metrics, sales data, and KPIs to track progress against targets and identify areas for improvement; Prepare and present regular account reviews, forecasts, and performance reports to senior management; Conduct market research specific to the Mexican retail landscape to inform strategic recommendations and account planning; Lead account onboarding initiatives and coordinate training for retail partner teams on products, services, and systems; Resolve account issues and escalations in a professional and timely manner to maintain customer satisfaction

Requirements

Minimum 3 years of experience in retail account management, key account management, or similar sales leadership role; Proven track record of successfully managing large-scale retail accounts and driving measurable revenue growth; Strong negotiation and communication skills with the ability to influence at all organizational levels; Demonstrated expertise in sales strategy development and execution; Proficiency with CRM software and sales analytics tools; Advanced analytical skills with the ability to interpret data and develop actionable insights; Bilingual proficiency in Spanish and English (required for Mexico-based role); In-depth knowledge of the Mexican retail market and consumer behavior; Excellent organizational and time management skills with the ability to manage multiple accounts simultaneously; Strong relationship-building capabilities and customer-focused mindset; Ability to work independently while collaborating effectively with cross-functional teams; Proficiency in Microsoft Office Suite and data analysis tools; Experience with retail operations, supply chain, or distribution channels (preferred); Track record of exceeding sales targets and achieving performance objectives